If you change your mind about having treatment the £50 booking deposit is refundable up until 72 hours prior to your appointment time. If you wish to cancel the appointment you must call or text 07768 877 719 or let us know via email as soon as possible.

When there’s less than 72 hours notice the booking deposit will become non-refundable. At that point, if you do not wish to proceed with the appointment you must call or text 07768 877 719 or let us know via email to let us know. If you do not notify us and don’t attend the appointment it will be considered to be a missed appointment and the full amount for the appointment will be charged.

Treatment packages have a 48-hour cooling-off period. If following your initial appointment for whether reason you decide that you no longer want the balance of the treatment package you can cancel the package and a pro-rata refund for the unused element only, up to the cost of the upgrade from a 2-hour initial appointment to a 3-hour treatment package.

Please note there are no refunds for any used appointments or part of a treatment package.

Please note we provide a treatment service and there is no guarantee of success. When you decide to have treatment please make sure that the treatment you’re booking is affordable for you.