PhobiaGone's privacy and data protection policy

This privacy policy sets out how PhobiaGone uses and protects any information that you give PhobiaGone both when you use this website and as a client.

PhobiaGone is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

PhobiaGone may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 10th Jan 2007.

What we collect

We may collect the following information:

• name, date of birth and occupation
• contact information including email address
• demographic information such as home address and postcode
• information relevant to your general health and the problem you are seeking help with including any previous treatment

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We may contact you to follow up on your progress following our treatment
• We may use the information to improve the quality of the website and services provided.
• We may on rare occasions also use your information to contact you via email or phone for market research purposes.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

If you have previously agreed to us using your personal information for contacting you, you may change your mind at any time by writing to or emailing us at

We will not sell, distribute or lease your personal information to third parties. We may use your personal contact details name, telephone contact numbers or email address to refer you onto a practitioner that we think is more appropriate to be able to help based on either location or specific skills / requirements or experience.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to PhobiaGone, 7 Plough Lane, Stoke Poges, South Buckinghamshire SL2 4JR.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Client sessions

When we refer to the client we are referring to the person we were working with during an appointment. Client sessions are confidential within legal requirements and UK law. Client sessions may be audio recorded for quality monitoring purposes and to enable the client to be given a copy of their own appointment if requested as a reference of the work done and also so that they can go through the exercises again. A request for a copy of the audio can only be made by the actual client we saw. If you are a friend or relative that has paid for someone else to have an appointment we are unable to give the audio to anyone other than the actual client. We do not pass the audio onto anyone other than the actual client whose session it was nor is it published anywhere and it is stored on secure media that is password protected. Audio is only sent via post at the express request of the client.